Privacy Policy

1. Introduction

Welcome to RCS Pro Build ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.rcsprobuild.com, contact us directly, or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services. By accessing or using our site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this policy. Your continued use of the site following the posting of changes constitutes your acceptance of such changes.

2. Information We Collect

We collect information that you voluntarily provide to us when you express interest in obtaining information about us or our products and services, when you participate in activities on our website, or otherwise when you contact us. The personal information we collect may include:

• Name: First and last name used to identify you and personalize communications.
• Email Address: Used to send project updates, quotes, and marketing communications (with your consent).
• Phone Number: Used to contact you regarding your inquiry, schedule appointments, or send SMS messages (with your consent).
• IP Address: Automatically collected when you visit our website. Used for security purposes, analytics, and to help diagnose problems with our server.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our website and hold certain information. See Section 5 for more details.
• Project Details and Notes: Any information you share in inquiry forms, contact messages, or direct communications related to a construction or renovation project.

We collect this information only as necessary to provide our services and fulfill legitimate business purposes. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

• To respond to your inquiries and fulfill requests for quotes, estimates, or consultations.
• To send administrative communications such as confirmations, invoices, technical notices, and support messages.
• To send appointment reminders and project status updates.
• To send marketing and promotional communications about our services, special offers, and events — only where you have given express consent.
• To improve and personalize your experience on our website.
• To monitor and analyze usage, trends, and activities in connection with our website and services.
• To detect, prevent, and address technical issues, fraud, or illegal activity.
• To comply with legal obligations and enforce our agreements.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If you have questions about how we process your data, please contact us using the details in Section 10.

4. SMS / Text Messaging Opt-In

We may communicate with you via SMS text message if you have provided consent to do so. Please read the following disclosure carefully:

Message frequency may vary based on your interactions with us. Standard message and data rates may apply depending on your mobile carrier and plan. To opt out of SMS communications at any time, reply STOP to any message you receive from us. For help, reply HELP. You may also contact us directly at rcsprobuild@gmail.com or +1 (619) 488-0124 to be removed from our messaging list.

5. Cookie & Tracking Practices

We use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Our website may use the following types of cookies:

• Essential Cookies: These are necessary for the website to function properly. They enable core features such as navigation and access to secure areas. The website cannot function properly without these cookies and they cannot be disabled.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular. All information these cookies collect is aggregated and anonymous.
• Marketing Cookies: These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

How to Disable Cookies: You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. To do so, consult your browser's help documentation. Please note that if you disable cookies, some features of our website may not function correctly. You may also opt out of certain analytics services by visiting the relevant provider's opt-out page (e.g., Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout).

We do not currently respond to "Do Not Track" (DNT) browser signals, as there is no uniform standard for how websites should respond to such signals.

6. Data Security and Handling

We take the security of your personal information seriously. We implement a variety of industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including:

• SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect the transmission of data between your browser and our servers. Look for "https://" in your browser's address bar to confirm a secure connection.
• Secure Servers: Your personal data is stored on secure servers with restricted access. Only authorized personnel who need the information to perform a specific job function are granted access to personally identifiable information.
• Access Controls: We use passwords, multi-factor authentication, and other controls to limit access to systems that store personal data.

Breach Notification: Despite our best efforts, no security measure is perfect or impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and applicable regulatory authorities within 72 hours of becoming aware of the breach, as required by applicable law. Notification will be provided via email to the address associated with your account and/or through a prominent notice on our website.

Please understand that providing personal information is at your own risk. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately using the contact details in Section 10.

7. Third Party Sharing

We respect your privacy and we do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, strictly as necessary and subject to confidentiality agreements. These service providers may include:

• Website hosting and technical support providers.
• Email and communications platform providers.
• Scheduling and appointment management tools.
• Analytics service providers (e.g., Google Analytics) using aggregated, anonymized data.
• Subcontractors engaged in customer service or project support roles.

We may also disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect the rights, property, or safety of RCS Pro Build, our customers, or others.

As noted in Section 4, SMS opt-in data and consent are never shared with third parties for any marketing or promotional purposes.

8. User Rights — CCPA & GDPR

Depending on your location, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable law, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

California Residents (CCPA): If you are a California resident, you have the following rights:

• Right to Know / Access: You have the right to request that we disclose what personal information we have collected about you, the purposes for which we use it, the categories of third parties with whom we share it, and the specific pieces of personal information we hold.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions provided by law.
• Right to Opt Out of Sale: We do not sell your personal information. However, you have the right to direct us not to sell your personal information at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

European Residents (GDPR): If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data under certain conditions, including processing for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of the rights listed above, please contact us using the information provided in Section 10. We will respond to your request within 30 days (or within the timeframe required by applicable law). We may need to verify your identity before processing your request.

9. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

The criteria we use to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide services to you.
• Legal obligations under applicable laws that require us to keep data for a minimum period.
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

When your personal data is no longer required, we will securely delete or anonymize it. SMS opt-in information and consent records will be retained for a period sufficient to demonstrate compliance with applicable telecommunications regulations.

If you request deletion of your data, we will take reasonable steps to delete your information from our records, subject to any legal obligations that require us to retain certain information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out. We are happy to assist.

We will make every effort to respond to all inquiries within 5 business days. For data subject rights requests, we will respond within the timeframe required by applicable law.